As a general rule, the larger the magnet, the more susceptible they are to become damage. This is because they typically have higher pull force values and greater mass, which causes them to contact surfaces at a faster rate of speed and with greater force. Understand that smaller Neodymium Rare Earth Magnets also have the potential to become damaged from hard impacts. It is extremely important that each buyer understands how to properly handle this type of magnetic material before purchasing in order to prevent damage to the product. Any damage to the material after it is received and handled will not be covered under our 30-day return policy. This includes damage sustained to the item while trying to separate the material after receipt. If you suspect the item has been damaged in transit, it is important that you contact us prior to opening the package. Damage reported to us after the item has been opened will be deemed mishandling of the product by the buyer and is not eligible for a return, refund or exchange. All Pull Force ratings provided within each listing for our magnetic materials is based solely on calculations derived from various factors such as magnet dimensions, grade, plating type, surface conditions, etc.. The values provided are approximations and each individual magnet could potentially vary slightly from the estimate. We do however make every effort to provide the most accurate information to our customers. All buyers should understand that Pull Force values are determined based on applying the entire magnetic material face to a one Inch thick steel plate having perfect surface conditions. Using a magnet on material with poor surface conditions, applying the magnet to a ferrous surface having less than a one inch thickness or partial magnetic face contact will result is lower Pull Force values than what is stated in the listing. Additionally, all magnetic material will need to have direct contact to the ferrous surface in order to exert the total Pull Force capacity. We would also like to inform all potential buyers that Pull Force is not the same thing as Lift Capacity. For the most part, all Neodymium Rare Earth Magnets are rated in Pull Force. That value however does not directly translate to a magnets’ physical lifting capacity. There are currently no conversion tables available that provide this information. However in our experience, we have found this value to be around 30% of the rated Pull Force value. Meaning, a magnet with a Pull Force rating of 30lbs can approximately lift a 10lb object, assuming perfect conditions are present that maximize the magnetic material properties. Again, these values and estimates are not guarantees. All buyers should perform their own testing to validate all functionality regarding each specific application and end use before implementation of the material. Our intent here is only to provide general reference for customers unfamiliar with magnetic materials. Please also keep in mind that air gaps between the magnet face and ferrous material will greatly reduce Pull Force and Lift Capacity values. Air gaps include physical air as well as any other non-ferrous material. As an estimate, buyers can expect a loss of Pull Force and Lift Capacity at a rate of 50% per .125″ inch gap present between the magnet and ferrous material. Meaning, a magnet that has been proven capable to lift an object weighing 4lbs will only be able to lift an object weighing 2lbs when a single .125″ inch piece of wood is between the magnet and ferrous material being lifting. Again, we do not guarantee these values and they are being provided solely as a basis for understanding of how magnetic material functions. Shipping: All orders are shipped within one business day from the date of cleared payment but we make every effort to exceed that expectation. Please understand that from time to time the shipping carrier can incorrectly route or misplace a package. While this is a rare occurrence and absolutely out of our control, have confidence in buying from us that you will receive a full refund for the item plus shipping costs in the event your order is not delivered. For these few cases, we ask that you file an eBay case for the purchase as “Item not received” so that we can process the refund for you. If you would still like to have the item, make another purchase as you did previously and your new order will be shipped out as soon as possible. Please understand that we are not able to outright send another shipment as a replacement for a lost package due to inventory control reasons. In order to receive another shipment, a new purchase of the same item will be required once a refund has been provided for the original order. All orders will have tracking numbers available to you for reference. This information is uploaded automatically to your purchase history once we have started processing your order for shipment. Returns and Refunds: Should you decide that you have mistakenly made a purchase and wish to cancel an order, we are happy to assist you with that process. We only ask that you please send us a cancellation request prior to the tracking number being available for the order. Once an order has a tracking number posted, we are no longer be able to complete the cancellation request and the item will be shipped to your location. We do offer a 30-day return policy for each of the items that we sell as long as the package has not been opened. Should you decide that you wish to return the item, please ensure that adequate shipping methods are used to protect the package from becoming stuck in transit. Refunds will only be provided once the material is received at our facility and inspected for damage. All returned items are subject to a 20% restocking fee and buyers are responsible for paying return shipping expenses. Additionally, the shipping costs for the original purchase transaction will not be refunded for any returned items. Once the returned material has been received at our facility, we will provide a refund for the actual item cost only, minus the 20% restocking fee. Any damage reported or sustained to the item after the material has been handled is not eligible for returns, refunds or exchanges. Customer Satisfaction: We look forward to hearing from you regarding your purchase and very much appreciate your business! Should there be an issue with your transaction, delivery or product we ask that you please contact us prior to leaving seller comments so that we can work to find a solution. We make every effort to have all of our customers satisfied with their purchase. Leaving poor performance comments without contacting us first, does not benefit anyone.
